Frequently Asked Questions

Mobile App

  • How can I install the app?

    You can install the app as follows:
    From this Google Play Store page for Android devices; from this App Store page, for iOS devices. Also, the Eidoo app is available for desktop here.
    Once loaded on your smartphone and laptop, follow the instructions and create your wallet.

  • Can I install Eidoo on an Android emulator?

    We do not furnish support on this type of utilization.

  • Can I logout?

    If the application is not used for a period of over 4 minutes, you will be asked to insert again the password in order to keep using it.
    You can’t lock the application by yourself.
    You always need to enter the password before any critical operation (backup, transactions, etc..).

  • How do I retrieve the private key of my wallet?

    You can retrieve Eidoo’s private key using the backup phrase (12 words) through an external tool. Follow the directions below:

    1. Connect to (for greater security the tool also works with the computer off-line)
    2. In the Mnemonic section type the 12 words in the BIP39 Mnemonic field and set the Coin field to ETH-Ethereum
    3. In the Derivation Path section choose the BIP32 tab and set the BIP32 Derivation Path field with this value: m/44'/60'/0
    4. Check that all data you entered is correct and moved down in the Derived Addresses section
    5. Your private key is the one you find in the first line of the table, under the Private Key column.

  • How can I recover the Eidoo wallet?

    In order to recover your Eidoo wallet (in case you have changed or lost your device) you need to be in possession of the backup phrase (12 words).
    Reinstall the application. At a certain point, during the configuration process, you will be asked to create a new wallet or restore an existing one. Choose the Restore option, then insert the 12 words.
    Your wallet and assets will be available again.

  • Which token does Eidoo support?

    Currently Eidoo supports all tokens based on the Ethereum blockchain (ERC20, ERC223).
    If you have a doubt, please click here to read a full list of erc20 and erc223 tokens.

  • Does it support the ERC20 token?

    Yes, it supports all tokens based on the Ethereum blockchain.

  • Does it support the ERC223 token?

    Yes, it supports all tokens based on the Ethereum blockchain.

  • Why does the label “Unknown” appear in the list of assets?

    It means that the app does not know some of the specific details of the token (eg. name, image, decimal number).
    All the details about the token are not verified by the Eidoo team.
    So, to be able to correctly visualize the token, execute the following operations:

    1. Click on the line of the token from “your assets” list;
    2. Click on the “i” icon that you can find in the heading;
    3. Verify that the token address is the right address provided from the token issuer;
    4. Verify or change the details of the token: name, symbol, number of decimals; the right value for “number of decimals” must be the same provided by the token issuer;
    5. Confirm the data.


  • How does Eidoo distinguish itself in comparison to competitors?

    Eidoo is the first mobile app to include a multi-asset wallet and a hybrid exchange. In one single app you can sell, buy, spend, and convert your cryptocurrencies and your tokens.
    More tools will be announced very soon as you can read on the official white paper.

  • Which are the official channels of communication?

    We have different channels to communicate with you:

    – We have a channel on Telegram and an official chat.
    In the channel you will find all the information on Eidoo, on the functioning of the app, and on the Token sale.
    On the chat you will be able to talk to us;
    Medium, where we regularly publish articles on Eidoo, on our Token sale and the most important news on the world of cryptocurrency;
    Facebook and Twitter. Follow us to stay in touch with us and be updated on Eidoo!
    – We are also on LinkedIn

  • Do I need to pay a fee to transfer tokens from Eidoo to another platform?

    We don’t charge any fee, but you will need to pay the Ethereum gas price. Read more about it here

  • Do I need to have some ETH to receive tokens?

    No, you don’t need to have anything in your wallet to receive tokens from people. However, you will need a small amount of ETH in your wallet to transfer your tokens outside because you need to pay the Ethereum gas price.

  • How can I receive airdrops?

    You can receive every airdrop on Eidoo if it is based on ERC20 or ERC223 standards. To receive airdrops, however, you need to respect some rules that are explained by the company who provide airdrops. If these airdrops are supported by Eidoo, you will find info on our Medium blog.

Can't find the answer?